• Windows 7
• USB devices - Scanners, Printers, All-In-Ones and other Epson hardware

If you are experiencing problems using your USB device in Windows such as receiving error messages or being unable to use it properly, we recommend checking the following articles if they describe your issue - links are available under the Related Articles section at the top-right of this article.

Printer troubleshooting

If you have already been directed to this article from one of the below troubleshooting articles, please move to the next section for help with disabling USB error detection.

• Troubleshooting Printer-related Communication Issues in Windows

Scanner troubleshooting

If you have already been directed to this article from the below troubleshooting article, please move to the next section for help with disabling USB error detection.

• Troubleshooting Scanner Communication problems in Windows

Disabling USB error detection

1. Open Device Manager - see How to access Device Manager in Windows if you require assistance.
2. Locate Universal Serial Bus Controllers in the list of device types.
3. Click on the [+] beside Universal Serial Bus Controllers and this will show the related devices.
4. Right-click on a Universal Serial Bus Host Controller then left-click on Properties.
5. A new window will open. Click on the Advanced tab.
6. Click into the box for 'Don't tell me about USB errors' so a tick is beside it.
7. Click OK to save the setting and close Device Manager.

   

Microsoft support

For further help with USB related problems, please see the following Microsoft support articles:

• Tips for solving problems with USB devices